Okko lens filter FAQs
If you’ve got a question about Okko lens filters that we haven’t answered below, please contact us and we’ll sort you out.
How does your Okko Pro Lifetime Guarantee work?
Whether you’ve owned your Okko Pro lens filter for one day or 50 years, if you break it, we replace it.
Accidents happen. We don’t care how your filter gets broken. All we ask is that you don’t make a habit of it. The only time we’d ever refuse to send a replacement filter would be if we believe you’re breaking filters on purpose. And that’s never happened.
If your Okko Pro lens filter gets damaged, please email a photograph and a description of the damage to us at email@example.com, along with your proof of purchase and your shipping address.
We’ll ship your replacement filter for free.
Do all Okko lens filters have a Lifetime Guarantee?
No. Only the Okko Pro range have a Lifetime Guarantee.
Our Okko Lite range come with a 12-month warranty, where we guarantee them to be free from defects in workmanship and materials, under normal use and conditions, for 12-months from the date you bought your filter.
If your Okko Lite lens filter becomes faulty within 12-months of purchase, please email a photograph and a description of the fault to us at firstname.lastname@example.org, along with your proof of purchase and your shipping address. We’ll ship your replacement lens filter for free.
Can I use a UV filter for lens protection?
Yes. You can leave your UV filter on your lens all the time. It protects the front element of your valuable camera lens and makes it easy for you to keep your lens clean and safe in wild weather and rugged environments.
What is a Neutral Density (ND) lens filter used for?
An ND filter allows you to control the amount of light in your image so you can do longer exposures.
The filter stops light reaching the camera sensor, so you can leave the camera with a higher aperture for longer. ND filters don’t affect colour.
Shoot long exposures during the day. Shoot in bright light without overexposing your images. Use slower shutter speeds to create dramatic effects that emphasise movement. Videographers use ND filters in bright conditions for more consistent light and colour.
Minimise time spent in post-production by taking better images and video.
What is a Circular Polarizing (CPL) filter used for?
Photographers use polarizing filters when shooting landscapes to capture rich, clear shots in challenging bright conditions. Darken skies, manage reflections, add colour saturation, and suppress glare.
Okko’s fully adjustable CPL filter allows you to control polarisation for colour saturation and greater contrast.
How do I know what size of lens filter I need?
Match the size of your lens filter to the size of your camera lens. To find this size, look at the front of your camera lens. You’ll see the size is printed on the front frame of your lens.
I took some epic shots with my Okko filter. How do I share them?
Can I be an Okko ambassador?
We love being part of the creative journey for photographers and videographers. Our global creative community is growing fast and we’re looking for talented people to spread the word.
If you’re an Okko lens filters fan, and you’d like to be an ambassador for our brand, drop us a note here and tell us why you’d like to join the Okko fam.
Where is Okko based?
We’re based in Christchurch, in the beautiful South Island of New Zealand and we sell Okko Lens Filters around the world. We’ve a network of retailers in New Zealand and Australia. Our global distributors include a warehousing and shipping team in Dallas, Texas, USA.
Where can I buy Okko products in Australia?
Okko lens filters are in all leading retailers across Australia. Find your nearest Okko retailer here.
Why don’t you sell online in Australia and New Zealand?
We’re passionate about supporting independent retailers. We know from experience there’s no better way to get kitted out with great gear than to get down your local photography shop and talk to the experts.
Local retailers are quiet heroes and we’re proud to sell local.
How do I stock Okko products in my store?
We’re always delighted to welcome new retailers to the Okko family. Please email us here and we’ll talk about your needs.