If you need to return a faulty or damaged product, please read these guidelines and follow the instructions below.

Purchase of products and returns

Purchase of products

Okko Pro Ltd. manufactures camera lens filters for photographers and videographers. These lens filters are sold in Australia through our network of retailers. You can’t purchase our lens filters online in Australia.

Product prices and descriptions are on this website. We may change our product and prices at any time without prior notice. Prices are inclusive of GST.

Returns

Please choose your lens filter carefully because under Australian Consumer Law, retailers are not obliged to accept returns for “incorrect choice” or “change of mind”.

Our retailers may agree, at their sole discretion, to provide an exchange or a refund on the return of the products within 14 days where the product packaging is unopened and remains in a saleable condition.

Replacement warranty

Replacement

• If your Okko product is faulty, please email a photograph and a description of the fault to us at office@okkopro.com, along with your proof of purchase and your shipping address, within 14 days of purchase for replacement.
• If your Okko product is damaged, please email a photograph and a description of the damage to us at office@okkopro.com, along with your proof of purchase and your shipping address, within 14 days of purchase for replacement.
• We ship replacement lens filters for free.
• We don’t offer refunds for faulty or damaged products.
• You agree that you’ll make no claim against us for any faulty or damaged product sold to you as a direct or indirect result of events beyond our control.

Okko Pro Lifetime Guarantee

• We offer a lifetime guarantee on Okko Pro lens filters. We don’t care how your filter gets broken. Break it and we replace it.
• If your Okko Pro lens filter gets damaged, please email a photograph and a description of the damage to us at office@okkopro.com, along with your proof of purchase and your shipping address.
• We ship replacement lens filters for free.
• We reserve the right to replace filters subject to the number of claims you make per annum. Accidents happen, but don’t make a habit of it.

Okko Lite 12-Month Warranty

• We guarantee Okko Lite lens filters to be free from defects in workmanship and materials, under normal use and conditions, for 12-months from the date you bought your filter.
• If your Okko Pro lens filter is faulty within 12-months of purchase, please email a photograph and a description of the fault to us at office@okkopro.com, along with your proof of purchase and your shipping address.
• We ship replacement lens filters for free.

Delivery of replacement lens filters

We use third-party delivery companies to deliver replacement products. You acknowledge that Okko Pro Limited is not the provider of these delivery services and merely facilitates your interaction with the delivery service providers.

If your replacement lens filter is lost or damaged during delivery, we ask that you:

• contact the delivery service provider directly to request a refund or to claim on any insurance options available; and
• contact us by sending an email to office@okkopro.com outlining in what way the products were damaged in transit so we are able to determine if the delivery service provider should be removed from our warranty services.